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Support - Impulse Fitness Sdn. Bhd. Skip to main content
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Support

Technical Services

  • Equipment Delivery
  • Equipment Installation
  • Equipment Maintenance
  • Equipment Repair
  • Equipment Refurbishment
  • Old Equipment Reseller

Business Solutions

  • IMPULSE Entrepreneurship Program
  • IMPULSE Gym Owners Club
  • Commercial Equipment Rental Plan
  • EZ Installment Plan
  • Maintenance Contract
  • Management & Technical Courses

SCHEDULED MAINTENANCE PROGRAM

CARDIO SERIES

NO DETAILS FREQUENCY
1 SITE VISIT 6 x Per Year
2 TREADMILL (Major) 3 x Per Year
3 TREADMILL (Minor) 3 x Per Year
4 UPRIGHT BIKE / STEPPER / ROWER / ELLIPTICAL / RECUMBENT BIKE 6 x Per Year
5 SPINNING BIKE 6 x Per Year

WEIGHT STACKS, PLATE LOADED AND FREE WEIGHTS

NO DETAILS FREQUENCY
1 ALL TYPE of MACHINE WITH CABLE & STACK 6 x Per Year
2 ALL TYPE of MACHINE WITHOUT CABLE & STACK 6 x Per Year

FREE VALUE ADDED FEATURES

Extended warranty for all parts throughout the leasing/contract period

Printed self-maintenance guide and checklist
(for users)

Free self-maintenance toolkit (for users)

01

Submit A Support Ticket

Kindly fill out the form as shown in below.

    Please describe how we can help you even better

    02

    Request will be reviewed at 10am Monday to Saturday.

    03

    Technical team will return call within 24 hrs (MON-SAT morning) or 48 hrs (SAT evening- SUN) to verify request and to set appointment.

    04

    Upon confirmation and spare parts availability, technical team will solve your technical problems on site ASAP.

    TERMS AND CONDITIONS
    • Prices are quoted in Malaysian Ringgit (RM). All equipment warranty are subject to its model and parts accordingly.
    • Spare Parts order will be confirmed upon acceptance of 50% deposit and will be locked in our warehouse stock/next shipment.
    • Once the requested spare parts are available, the balance 50% payment must be paid before the commencement of work.
    • If the spare parts are available or the requested services do not include spare parts, work shall commenced upon acceptance of FULL PAYMENT.
    • Cancellation fees will be applied for any cancellation by customers, after the order has been made and the ordered parts has arrived.
    Service Rate
    Item Rate (RM) Per Unit
    Trouble Shooting RM150 / Equipment Machine
    Part Replacement RM80/ Part Part
    Service (Treadmill) RM250 (Major), RM150 (Minor) Machine
    Service (Stepper/Elliptical) RM120 Machine
    Service (Recumbent/Upright/Rower) RM100 Machine
    Service (Spinning Bike) RM50 Machine
    Service (Cable Cross/DAP/Multi) RM140 Machine
    Service (Weight Stacks) RM 80/stack (Major), RM 40/stack (Minor) Part
    Service (Plate Loaded) RM40 Machine
    Site Visit & Mileage Charges 1km – 50km RM60 | 51km – 100km RM100 | > 100km RM1.50/KM KM
    Lodging RM120 Night
    Close Menu