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Delivery Policy

Shipping, Delivery & Installation. Shipping times are estimations and can change due to factory back orders, operating restrictions, supply chain issues and other factors experienced by manufactures and warehouses during this time.

We’re an authorized distributor of the top brands, and most products ship from our partners. Your shipping estimate is at the bottom of the paid invoice.
For shipping status please and that creates a support ticket that will be responded to. Once an order ships, the tracking is emailed automatically so please email us if you don’t receive tracking information by the end of the ship estimate.

All shipping/delivery information you provide is considered factual, and if the details vary from that then the customer will be responsible to pay the amount needed to cover the additional costs to handle the final delivery or inside setup.

The standard delivery is curb side to the front of the property (driveway) or as specified on the invoice. Please inspect equipment at delivery and prior to signing the Bill Of Lading paper document. Note any damages on that paper document the shipping company asks you to sign.

If nothing is noted on the shipping documents then GEE will not be responsible for transit damages and we can’t file a freight damage claim.
Any damages must be photographed and emailed within 24 hours so we can assess the damage/parts needed and file a claim. Customer is responsible for accepting delivery at the front of the property, moving equipment, and removing/disposing of the pallet/packaging unless otherwise specified on the invoice.

The shipping companies are not responsible for bringing the equipment inside and setting up. If you purchased installation then the technicians will contact you after delivery to schedule an appointment for installation.

They’ll meet at the delivery location, take the equipment to the room of choice, assemble and test the equipment.

For White Glove, the technicians will call you to make an appointment. They will pick up the equipment from the shipping company and then will deliver / install at the same time. Please regarding anything shipping, delivery, and installation.